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Contact
Email sales@latchfordhardware.com and get a reply within a few hours on business days.
One address for every request
Quotes, orders, returns and warranty claims all go to the same address. Send a photo, a part number or a door list, with the quantity and the ship-to ZIP.
For a question, use this form
Use this form for anything that is not a part request: a question about an order, a return, a warranty claim, or a product you cannot find on the site. If you are holding a part or a photo of one, go to the quote form instead; it gets you a priced answer within one business day.
The quote form takes your photo, the door it sits on and your ship-to ZIP in one step. We identify the hardware, spec the correct replacement and reply with part number, grade, finish, price and lead time. The contact form gets the same answer, but only after we write back for the photo and the ZIP.
Answers you may already want
What are your business hours?
Email is answered within a few hours on business days. A message sent on a weekend or a US holiday is answered on the next business day. Stocked parts ordered and paid on a business day ship the same or next business day, after written confirmation where the item is handed or keyed; special orders ship on the lead time stated on the quote.
Do you have a phone line?
We have a US business line for customers we are already working with. First contact and support are by email so that every specification is in writing: the part number, the hand, the finish, the keying and the price all sit in one thread you can forward to the installer. Handed, keyed and voltage-selected items ship only after you confirm those details in writing, so an email is also the fastest route to a shipped order.
Where do orders ship from?
From the distributor warehouse with stock nearest your job, in one of the eight states above, never from the mailing address. Our distributors hold the stock; we identify, spec and quote. Stocked orders ship by the next business day after payment, and next-day air is available on request. Items held in different distribution centers ship separately at no extra charge, each box with its own tracking.
How do I track an order?
Every box carries tracking. Use the order tracking page with your order number and the email address on the order. If a box arrives damaged, accept it, note the damage with the driver, photograph the box before opening and email the photos within 48 hours.
Holding the part? Send the photo
A photo of the hardware, the door it sits on and your ship-to ZIP is enough. You get part number, grade, finish, price and lead time back within one business day, in writing.