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Commercial door hardware, shipped direct from US distributor warehouses
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Guides

One guide per category, written for someone holding a broken part rather than for a specifier.

What every guide covers first

Every guide covers the same three things first, then answers common questions in that category, with its sources.

What decides the part number The things that fix the replacement in that category, from grade, function code or size, handing, backset, finish and fire rating.
What we confirm before it ships Handed, keyed and voltage-selected items ship only after you confirm handing, finish, keying and voltage in writing. Non-handed, non-keyed items skip that step. Keyed orders cannot be returned once cut.
What our distributors hold Each category guide gives the number of part numbers we can quote in that category and how much of it is special order. Most of every category is special order, typically 4 to 6 weeks and sometimes longer.

We supply listed hardware and confirm in writing the part number and options you have chosen. We are not code consultants; your Authority Having Jurisdiction (AHJ) makes the final call.

Can’t identify the part?

Send a photo instead of working through a chart. We identify it, spec the correct replacement and quote within one business day with part number, grade, finish, price and lead time.