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Shipping

Shipping

Stocked items leave within one business day of payment and arrive in 1 to 5 business days by ground across the lower 48. Next-day and 2-day UPS on request.

1 to 5 business daysGround, anywhere in the contiguous US

Next day or 2 daysBy UPS air, priced on your quote

Same or next business dayShip-out for stocked items paid on a business day

Tracking on every boxEmailed for every shipment

What ships when

Stocked items ordered and paid on a business day ship the same or next business day, from the distributor warehouse nearest you that holds them; special orders ship on the lead time stated on your quote.

Item	Ships	Arrives
Non-handed, non-keyed items from stocked lines	Same or next business day after payment	1 to 5 business days by ground, or next-day air
Handed items from stocked lines	Same or next business day after your written confirmation of handing and finish	1 to 5 business days by ground, or next-day air
Keyed or keyed-alike items	After your written confirmation of keying, on the keying time stated on your quote	Keying time plus ground transit, both on the quote
Special order items, which is most of the catalog (typically 4 to 6 weeks, sometimes longer)	On the lead time stated on your quote	Lead time plus ground transit, both on the quote
Oversize or freight items (7 and 8 foot mullions, 83 and 95 inch continuous hinges)	Quoted per order, with the shipping price on the quote before you pay	Stated on the quote

Bank transfer (ACH), offered through the quote channel, clears in 4 to 6 business days, so an order paid that way ships once the transfer clears.

Where we ship, and from where

Where we ship The contiguous United States, the lower 48 states. No Alaska, Hawaii, Puerto Rico or international addresses today.

Tracking A tracking number is emailed for every shipment. Items held in different warehouses ship in more than one box, sometimes on different days, each with its own tracking and at no extra charge. Follow any box on the order tracking page.

Ship-from Distributor warehouses across the United States: the one nearest you that holds the item in stock. Nothing ships from, or can be collected at, our mailing address.

If a box arrives damaged

Accept the delivery.
Note the damage with the driver, if the driver is still there.
Photograph the box before you open it, then the contents.
Email the photos to sales@latchfordhardware.com within 48 hours. We open the claim with the distributor that shipped it and handle it from there.

Please do not refuse the delivery

A refused shipment costs more to resolve than a damaged one and it slows down your replacement.

Delivery questions

Will I need to sign for it?

Some shipments go out signature required, depending on the carrier and the value of the box. If a signature would be a problem at your ship-to, say so on the quote request and we will tell you before you pay.

Can you ship to a PO box?

Use a street address: that is where ground carriers deliver and where a signature can be collected. Oversize items cannot ship to a PO box at all. If a PO box is your only option, say so on the quote request and we will confirm in writing before you pay.

Can you hold an order?

Stocked items ship the same or next business day after payment, so the simplest hold is to pay when you want it to move. Handed and keyed items do not ship until you confirm in writing. For a specific ship date, ask on the quote request and we will confirm whether the distributor can hold to it.

Can you deliver to a job site?

Yes. Ground delivery goes to any street address in the contiguous United States, including a job site. Give a ship-to where someone can receive the box, because some shipments go out signature required.

Know the lead time before you pay

Send a photo of the hardware, the door it sits on and your ship-to ZIP. The quote comes back within one business day with part number, grade, finish, price and lead time.

Send a photo, get a quote Returns policy