Frequently asked questions

No. There is no account, no credit application and no minimum order. Send a quote request and pay on the quote.

No. Send a photo of the hardware and the door it sits on, plus the ship-to ZIP code. Most commercial hardware carries a stamped or cast marking, and where it does not the mounting pattern and dimensions are usually enough.

Within one business day, and usually the same day. Quotes carry the part number, the specification, the price and the lead time.

Yes. Tell us how many openings and whether they are identical, and we quote the set. For portfolios we keep the specification on file so the second order does not repeat the first conversation.

Yes. Send the door list for existing openings and we spec the hardware set per opening: hinges, lock or exit device, closer, kick plate, plus threshold and seals where the door is exterior and gasketing where it is fire rated. For new doors on a job with no hardware specification, send the hardware list and we price it opening by opening. The quote prices the whole job, and handed or keyed items are confirmed in writing before they ship. We price a specified 08 71 00 package when it is supply only, unless the specification requires an architectural hardware consultant, a local warehouse or factory authorization. We do not design hardware from plans or answer public or municipal bids. The contractors page walks through how a multi-door job runs.

Stocked lines ship the same or next business day once paid, from the distributor warehouse nearest you that holds the part, and ground runs 1 to 5 business days in the contiguous United States depending on the distance. Next-day and 2-day UPS are available, priced on your quote. Most of the catalog is special order from the manufacturer, typically 4 to 6 weeks and sometimes longer, and the quote states the lead time before you pay.

Not today. We do not ship to Alaska, Hawaii, Puerto Rico or international addresses.

Every box ships with its own tracking number, which is emailed to you when it ships. Enter your order number and the email address on the order on the order tracking page. If your items were held in different warehouses the order arrives in more than one box, each with its own number.

Items held in different warehouses ship separately. Every box gets its own tracking number and there is no extra shipping charge.

Accept the delivery, note the damage with the driver if they are still there, photograph the box before opening it, and email the photos within 48 hours. Please do not refuse the delivery, because a refusal costs more to resolve and delays your replacement.

30 days from delivery on uninstalled, unused stock items in original packaging. Every return starts with an RMA by email, because warehouses refuse returns that arrive without one.

25 percent on correctly supplied items, which is what the distributor charges us and the standard fee in commercial hardware. There is no fee, and we pay the return shipping, when the mistake is ours.

Cut keys and anything keyed to your system, special and factory orders, installed or wired items, and anything marked FINAL SALE or SPECIAL ORDER on its listing or quote. The marking is there before you pay. If we supplied the wrong item, it comes back at our expense even if it is already installed.

We do. Every product carries its manufacturer warranty for the term the manufacturer publishes, and the quote shows it. Email us and we route the claim and chase it until it closes.

ANSI/BHMA grades describe tested durability. Grade 1 is heavy duty commercial for main entrances, stairwells and high traffic openings. Grade 2 is lighter commercial duty for lower traffic interior doors. Grade 3 is light duty; most of what we supply is Grade 1 or Grade 2, and where a Grade 3 part suits the door, such as a light-duty closer, the quote says so.

Stand on the outside of the door, the keyed or secure side, and face it. Hinges on your left with the door swinging away from you is left hand (LH). Hinges on your right, swinging away from you, is right hand (RH). If the door swings toward you it is a reverse hand door, LHR or RHR, which is where exit devices live. Exit device trims and some mortise lock functions and lever designs are handed at the factory and cannot be reversed in the field, so we confirm the hand in writing before a handed item ships. The door handing chart shows all four.

Usually. Tell us the keyway and we quote cylinders keyed to your existing system, or keyed alike across a group of new doors. Keyed orders are confirmed in writing and cannot be returned once cut.

No. The keypad locks we sell are standalone. Codes are programmed at the door, they run on batteries, and there is no app, no cloud account and no monthly fee.

We will tell you what a product is listed for and what its specification sheet says. We supply listed hardware and confirm in writing the part number and options you have chosen. We are not code consultants; your Authority Having Jurisdiction (AHJ) makes the final call.

Orders are prepaid, and the payment options are on your quote. Once payment has cleared, stocked lines ship the same or next business day; a bank transfer (ACH) takes 4 to 6 business days to clear before the order moves.

No. Orders are paid in full before they ship. We do not offer trade credit.

We display the total you pay. We are not registered to collect sales tax in any state, so none is added. A business buyer may still have its own use tax obligations, which are yours to assess.

We are not registered to collect sales tax in any state, so no sales tax is added to any order and the total on the quote is the total you pay. There is nothing to file with us to remove it. Whether your purchase carries a use tax obligation in your state is your own position to assess, and we cannot advise on it.