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Commercial door hardware, shipped direct from US distributor warehouses
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Track an order

Enter your order number and the email address used on the order.

Enter your order number and email

Every box ships with tracking, and one order can arrive as more than one box.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Three things worth checking first

Where the order number is On the order confirmation email sent when payment cleared, and on the quote approval if the order came through the quote channel. The email address has to be the one the order was placed with.
Why there may be more than one tracking number Items held in different distribution centers ship separately, at no extra cost to you. One order can therefore arrive as two or three boxes on different days, each with its own tracking.
Quote-channel orders An order placed by approving a quote is tracked by email rather than through this form. Reply to the confirmation thread and the tracking comes back on the same thread, usually the same business day.

Answers before you write in

My tracking number has not updated

A tracking number is issued when the label is printed, which is often a few hours before the carrier scans the box. Ground delivery runs 1 to 4 business days anywhere in the contiguous US, most metro addresses 1 to 2. If there has been no scan by the end of the next business day, email us the order number and we will chase the distributor.

The box arrived damaged

Accept the delivery, note the damage with the driver, photograph the box before you open it, and email the photos within 48 hours. Do not refuse the delivery, because a refused box goes back into the carrier network and slows the replacement down. The full steps are on the shipping page.

I ordered a handed or keyed item and nothing has shipped

Anything handed, keyed, keyed alike, cut to a key or selected by voltage ships only after you confirm handing, finish and keying in writing. Check your inbox for the confirmation request, including the spam folder. The order sits until that reply arrives, and then ships the same or next business day.

Send the order number and we will find it

One email with the order number, or the date and the email address it was placed with, is enough. Answered within one business day, usually the same afternoon US Eastern.

Email us Shipping policy